shipping & delivery.

FREE SHIPPING.

We offer free standard delivery on all main destinations. If your destination is not available at check-out please contact our Customer Care team who will be happy to assist. For selected destinations, at checkout, you can also choose Express Shipping at an extra cost.

DUTIES AND TAXES.

Deliveries to United Kingdom, European Union, United States and Hong Kong are NOT subject to additional taxes and duties. A number of other countries, including Canada, Australia, China and Korea, apply duties and taxes which can be significant and are payable by you upon receipt of the parcel, according to the applicable laws in your country. We are working on embedding a tax calculator on our website, but in the meantime, you can get an estimate of applicable duties and taxes/VAT for your order by contacting our Customer Care team or checking an online free calculator. This is one you could use:  https://www.simplyduty.com/#calc.

CARRIERS.

Quality and speed of delivery is of paramount importance to us, so we only use premium carriers. Specifically, we partner with Royal Mail and DPD on UK deliveries, and DPD on all international deliveries. You will receive the carrier's details, as well as your tracking number, with the email confirming your order.

TRANSIT TIMES.

Orders are typically processed and dispatched within 1-2 business days. When your order leaves our warehouse we will send you an email together with your tracking number and shipping details.

From our Order Confirmation, it will take you from 1 to 3 working days to receive your purchase if you are in the UK, 4-6 working days if you are in Continental Europe and North America, and up to 10-14 working days if you are in South America, Asia, Africa and Oceania. The estimate transit times are detailed during the check out process based on your specific country.