contact us.
Our Customer Care team is there to help address your queries on Monday to Friday between 10am and 4pm, London time. Our typical response time is less than 24 hours.
Our care team is not available during weekends and UK Public Holidays. Queries submitted at weekends will be answered on Mondays or the first business day following the UK Public Holiday.
Upcoming UK Public Holidays:
- New Years Day - Wed, 1 Jan 2025
- Good Friday - Fri, 3 April 2025
- Easter Monday - Mon, 6 April 2025
- Early May Bank Holiday - Mon, 4 May 2025
- Spring Bank Holiday - Mon, 25 May 2025
- Summer bank holiday - Mon, 25 Aug 2025
- Christmas Day - Thu, 25 Dec 2025
- Boxing Day - Fri, 26 Dec 2025
- New Years Day - Thu, 1 Jan 2026
Do you wish to return or exchange your order? Please follow this link to self-generate your free return label.
If you have any shoe queries or order questions, call us during business hours on +44 20 7157 9676 (UK local number) or, if more convenient, send us an email to care@untamedstreet.com. You can also send us a message via the online chat or fill in the form below.