Our Customer Care team is there to help address your queries on Monday to Friday between 10am and 4pm, London time. Our typical response time is less than 24 hours.
Our care team is not available during weekends and UK Public Holidays. Queries submitted at weekends will be answered on Mondays or the first business day following the UK Public Holiday.
Upcoming Public Holidays:
- Good Friday Fri, 15 Apr 2022
- Easter Monday Mon, 18 Apr 2022
- Early May Bank Holiday Mon, 2 May 2022
- Spring Bank Holiday Thu, 2 Jun 2022
- Platinum Jubilee bank holiday Fri, 3 Jun 2022
- Summer Bank Holiday Mon, 29 Aug 2022
- Boxing Day Mon, 26 Dec 2022
- Christmas Day bank holiday Tue, 27 Dec 2022
Do you wish to return or exchange your order? Please follow this link to self-generate your free return label.
If you have any questions, call us during business hours on +44 20 7157 9676 (UK local number) or, if more convenient, send us an email to firstname.lastname@example.org. You can also send us a message via the online chat or fill in the form below.