We offer FREE EXPRESS shipping on all orders to the United Kingdom, United States, European Union (all member states), Canada, Mexico, Australia, New Zealand, Saudi Arabia, United Arab Emirates, Qatar, Bahrain, Kuwait, Oman, Turkey, Israel, Hong Kong, Macau, Singapore, Taiwan, Japan, South Korea. We also offer FREE EXPRESS shipping to other 200+ worldwide destinations. Additional information is included in our Shipping & Delivery section.
All orders placed before 1pm UK time are picked, packed and dispatched in the same day. Orders placed after 1pm UK time are dispatched the following business day. Orders placed during weekends and UK Public Holidays will be fulfilled on Mondays or the first business day after the UK Public Holiday.
Once your order has been fulfilled, it will take 1-2 business days to receive your order if you are in the UK, 2-3 business days if you are in Continental Europe, 3-5 business days if you are in North America and the Middle East, and 4-7 business days if you are in Asia and Oceania. An estimate of transit times to your specific destination is available at checkout.
Quality and speed of delivery is of paramount importance to us, so we only use premium carriers. Specifically, we partner with DPD on UK deliveries, and DHL Express on all international deliveries. You will receive the carrier's details, as well as your tracking number, with the email confirming the dispatch of your order.
Absolutely! All of our shipments are tracked. Once your order has been dispatched, we will send you an email detailing the tracking number. You will be able to use this number to track your order and arrange delivery at the time most convenient to you.
Deliveries are inclusive of import taxes and duties in the United Kingdom, United States, European Union (all member states), Canada, Mexico, Switzerland, Norway, Australia, New Zealand, Saudi Arabia, United Arab Emirates, Qatar, Bahrain, Kuwait, Oman, Turkey, Israel, Hong Kong, Macau, Singapore, Taiwan, Japan, South Korea. The United States apply sales taxes which are payable by you upon receipt of the package.
To exchange your item/s for a different size or style, or to return your order for refund please this link to self-generate your free return label.
Yes they are! We offer FREE express returns & exchanges to most destinations.
Yes you can and it's FREE! Products in their original conditions and including the original packaging can be returned for FREE within 14 days from receipt. Please contact our Customer Care team to arrange a FREE return. Read more about Returns & Exchanges. Deductions to your refund apply for goods returned without the original packaging.
Yes you can and it's FREE! Products in their original conditions and including the original packaging can be exchanged for FREE within 14 days from receipt. Please contact our Customer Care team to arrange an exchange. Read more about returns & exchanges.
We only accept returns and exchanges for products in their original conditions. If the shoes have been worn or otherwise damaged, the product is not eligible for return. We recommend that you check if your shoes fit to your satisfaction on a carpeted surface before wearing them outside or on rough surfaces as all returned goods need to be in perfect condition.
Returns are FREE in most geographies if shipped back to us within 14 days from receipt of the product. A 10% re-stocking fee applies to late returns. Returns shipped back to us after 30 days from purchase will not be accepted. Please contact our Customer Care team to obtain a free return label.
Each customer is entitled to two FREE returns and exchanges without purchase. In order to discourage abuse we apply a 10% re-stocking fee to the third return from the same customer's address in the event of no purchase.
We typically process refunds within 3 business days after your product has been received by our Returns Centre. Please note that it may take up to two billing cycles for the refund to appear on your monthly statement. If you have questions about your refund, please contact our Customer Care team. Please return the product in its original packaging, including shoe box and dust bags. Deductions may be applied to items returned without original packaging.
We pay all import taxes and duties to most destinations so there's nothing to pay upon delivery. You will therefore receive a full refund.
All returns are rigorously quality checked. Once your goods are deemed to be in perfect condition, new, unused and in their original packaging, we will credit your card/payment method with the price originally paid. We are only able to refund the card/payment method originally used for the purchase.
No, refunds must be credited to the original method of payment on your order. If we are unable to process your refund to your original method of payment, we will contact you to resolve the issue.
Good news! Unlike other brands we pre-pay import taxes and duties to most destinations, so you won't be asked to pay them upon delivery.
Import duties and taxes are pre-paid by us in the UK, United States, Canada, Mexico, European Union (all member states), Switzerland, Norway, Saudi Arabia, United Arab Emirates, Qatar, Bahrain, Kuwait, Oman, Turkey, Israel, Australia, New Zealand, Hong Kong, Macau, Singapore, Taiwan, Japan, South Korea.
See answer to 3.2. for a list of countries for which we pre-pay import taxes and duties. For all other countries import taxes and duties are fully calculated and can be paid at checkout. Unlike other companies, we have a solution that allow us to refund duties and taxes in the event of a return (but only if pre-paid at checkout).
Prices include VAT (value added tax) in all destinations. In the USA sales tax has to be paid by the customer prior to delivery.
There is no need to create an account to make a purchase, you may also checkout as a guest. We recommend that you create an account to enjoy the full benefits of managing your account, as well as receive priority access to new product launches and special events.
After you place your order, you will immediately receive an email confirming your order. Once your order has been checked and we have confirmed stock availability you will also receive an Order Confirmation that represents our formal acceptance of your order. Finally, we will send you a Dispatch Order Confirmation once the product has been shipped by our warehouse.
Unfortunately we are unable to change your delivery address after your order has been placed. If you have indicated an incorrect address during checkout, please reach out immediately to Customer Care as the team may still be able to amend your order before it leaves the warehouse.
All of our styles can be purchased exclusively on our website www.untamedstreet.com. Prices are in your local currency and includes free Express shipping and free Express returns and exchanges. In most countries we also absorb all import taxes and duties.
Security of your personal details is of paramount importance to us. Our online store is powered and securely hosted by Shopify, which is certified Level 1 PCI DSS compliant offering a secure and safe shopping experience.
We accepts Visa, Visa Debit, AMEX, AMEX Debit, MasterCard, MasterCard Debit, PayPal, AmazonPay, GooglePay, ApplePay, Alipay and, in selected geographies, KLARNA. Please note that additional payment authentication may be required by your card issuer such as Verified by Visa, MasterCard Secure Code and AMEX SafeKey.
We offer BUY NOW PAY LATER options via KLARNA in a growing number of markets, including: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Netherlands, Norway, Spain, Sweden, United States
Please be sure that the address entered in the "Billing" field is the address that is registered with your bank. If the order is still not being accepted please contact your bank first, followed by our Customer Care team, who will be happy to assist you.
We don’t have physical stores or sell to stockists, which is why we can offer our handmade products at such a low price when compared with traditional luxury retail. We do however offer free express delivery as well as free returns and exchanges. And we also absorb all import taxes and duties so there's no surprise at delivery.
There plenty of scam websites out there, they advertise on Facebook stealing imagery and product descriptions from luxury brands but they would take your money and then either not delivery anything or delivery an inferior product. They count on the fact that customers who paid $30 for a luxury product would then not think it's worth pursuing them for the scam.
Our shoes are handmade in Italy through small artisans' workshops, so our productions are quite small and tend to go out of stock fast, frequently before the stock even arrives at our warehouse in London. We offer customers the option to pre-order if there is a style they really fancy, so the product is reserved. We state the planned ship date in the checkout process, and quite often beat those dates. If you purchased in pre-order in error please get in touch with email@example.com to obtain an immediate refund.
Our sneakers and runners fit true to size. Shoes and boots run big in size: if you usually wear a half size, we suggest buying the next full size down for the best fit. Please check out our Size Guide. for our international size conversion chart. We also provide further guidance on fit in each product page.
We love to give as much information as possible on our products. Our product pages contain lots of details about how each shoe is made and the materials used. Need more information? Just get in touch with our Customer Care team and they will be happy to help.
It is not customary in the footwear industry to offer repair services, as it is far more cost effective for the customer to have their shoes repaired by a local cobbler. Don't worry though, if taken care of, your shoes will last you for many years without requiring any repair service.
We do not offer resoling services. We proud ourselves for using some of the best leather and rubber outsoles, which are sturdy and incredibly durable. It will be many years before you have to look for a cobbler.
Yes, all of our sneakers, shoes and boots are all rigorously Made in Italy by skilled artisans working in family owned workshops. We actually take made in Italy one step further. Soles, leather, and even our shoe boxes and cotton dust bags are sourced in the immediate region surrounding our manufacturers in the medieval town of Montegranaro, Marche.
We have chosen the direct-to-consumer approach, selling directly to you, without middlemen and the significant costs involved with traditional retail. Our products are made with the same high quality materials of the most exclusive luxury brands, but our overheads and marketing spend is much lower, allowing us to offer a Made in Italy luxury product at a dramatically low price, without sacrificing quality and service.
You may reset your password by clicking on the ‘Forgot your password?’ link on account page accessible from the top right of the menu. If you get stuck send an email to Customer Care and we will sort it out for you.
We do not do sales.
We believe in price integrity and work really hard to offer our handmade products at fair prices all year round, so don't inflate prices as most brands do but also never do sales or promotions. We do however offer FREE express shipping and FREE express returns as well as all taxes and duties included (where they apply).
At UNTAMED STREET we see things differently. We believe that luxury products should be priced ethically and fairly all year round. We strive to change the way people engage with high-quality products, creating an answer to the luxury trend of inflated pricing, built-in obsolescence, and perma-sale mindset. We don’t do Winter sales, Summer sales, Spring sales, pre-season sales, Black Friday, Single Day, flash sales, etc.
Unlike traditional retail, we manage all aspects of production, from design to quality assurance. By offering products directly to you, we are able to eliminate costly factors such as middlemen, retail operations, inventory, and high overhead. All the savings are passed on to you. Which is why are our prices are so much lowe than those of traditional luxury retail. 365 days a year.
It is surely a scam website. We don't sell to physical stores or online retailers, our products are sold exclusively on our website www.untamedstreet.com.
There are plenty of scam websites around, some of them use imagery and product descriptions stolen from reputable luxury brands, they count on the fact that customers who paid $30 for a luxury product would then not think it's worth pursuing them for the scam.
As a young brand, we are always keen to speak to the Press. If you would like to hear our story and learn more about what we stand for, please get in touch directly at firstname.lastname@example.org. Our in house PR team will be delighted to provide any information and collaterals you may require.
We welcome contributions of articles on art, photography, style and craftsmanship. Please contact our editorial team directly at email@example.com to agree a topic or share your proposed article. Our editorial team will review it and contact you directly to kick off a conversation.
We welcome collaborations with influencers. Please contact us at firstname.lastname@example.org, including the following information: a. Your first and last name b. Telephone number c. Email address d. Links to your social media pages, blogs, articles, etc. Our marketing team will contact you directly to discuss a potential collaboration.
We are a fast growing British company, with HQ in central London. Driven by ambitious and dedicated people, our corporate culture is highly motivated and aspirational. Outside-the-box initiatives and ideas are always encouraged. If a progressive work environment with lots of career opportunities sounds appealing to you, we invite you to join our family. Feel free to browse through our open positions on LinkedIn or send us an email at email@example.com.