shipping & returns.
SHIPPING AND DELIVERY.
We offer FREE shipping and FREE returns/exchanges to more than 100 destinations, including the United Kingdom, United States, Canada, Mexico, European Union (all member states), Switzerland, Norway, Russia, Ukraine, Saudi Arabia, United Arab Emirates, Qatar, Bahrain, Kuwait, Oman, Turkey, Israel, Australia, New Zealand, Hong Kong, Macau, Singapore, Taiwan, Japan, South Korea, China.
Our warehouse is open on Monday to Friday. Orders placed before 1pm UK time will be typically picked, packed and dispatched in the same day. Orders placed post cut off time will be typically processed and dispatched the following business day. When your order leaves our warehouse we will send you an email together with your tracking number.
Read more about shipping & delivery.
RETURNS AND EXCHANGES.
Products in their original conditions and including the original packaging can be returned or exchanged within 14 days from receipt. We offer FREE returns and exchanges in the UK, United States, Canada, Mexico, European Union (all countries), Switzerland, Norway, Russia, Ukraine, Saudi Arabia, United Arab Emirates, Qatar, Bahrain, Kuwait, Oman, Turkey, Israel, Australia, New Zealand, Hong Kong, Macau, Singapore, Taiwan, Japan, South Korea, China.
Read more about returns & exchanges.
IMPORT DUTIES AND TAXES.
Duties and taxes are pre-paid by us in the UK, United States, Canada, Mexico, European Union (all member states), Switzerland, Norway, Saudi Arabia, United Arab Emirates, Qatar, Bahrain, Kuwait, Oman, Turkey, Israel, Australia, New Zealand, Hong Kong, Macau, Singapore, Taiwan, Japan, South Korea, China. In the USA all duties and taxes are pre-paid, with the exception of sales tax which has to be paid by the customer in selected states.
For all other countries not listed above duties and taxes are fully calculated and can be paid at checkout. Unlike other companies, we have a solution that allow us to refund duties and taxes in the event of a return (but only if pre-paid at checkout).
Questions? Contact our Customer Care team.