contact us.

Our Customer Care team is there to help address your queries on Monday to Friday between 10am and 4pm, London time. Our typical response time is less than 24 hours.

Our care team is not available during weekends and UK Public Holidays. Queries submitted at weekends will be answered on Mondays or the first business day following the UK Public Holiday.

Upcoming UK Public Holidays:

  • Spring bank holiday, Mon, 29 May 2023
  • Summer Bank Holiday Mon, 28 Aug 2023
  • Boxing Day Mon, 26 Dec 2023

    Do you wish to return or exchange your order? Please follow this link to self-generate your free return label.

    If you have any questions, call us during business hours on +44 20 7157 9676 (UK local number) or, if more convenient, send us an email to You can also send us a message via the online chat or fill in the form below.

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