contact us.
Our Customer Care team is there to help address your queries on Monday to Friday between 10am and 4pm, London time. Our typical response time is less than 24 hours.
Our care team is not available during weekends and UK Public Holidays. Queries submitted at weekends will be answered on Mondays or the first business day following the UK Public Holiday.
Upcoming UK Public Holidays:
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- Summer bank holiday - Monday, 31 August 2026
- Christmas Day - Friday, 25 December 2026
- Boxing Day - Monday, 28 December 2026
- New Year's Day - Friday, 1 January 2027
- Good Friday - Friday, 26 March 2027
- Easter Monday - Monday, 29 March 2027
- Early May Bank Holiday - Monday, 1 May 2027
- Spring Bank Holiday - Monday, 29 May 2027
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Do you wish to return or exchange your order? Please follow this link to self-generate your free return label.
If you have any shoe-sizing or order questions, call us during business hours (10am to 4pm GMT) at +44 207-157-9676 (UK local number) or +1 646-389-2919 (US local number). If it's more convenient, email us at care@untamedstreet.com. You can also send us a message via the online chat or fill in the form below.