We offer FREE standard shipping on full-price items to more than 100 destinations worldwide. Standard delivery fees apply to orders containing heavily reduced or archived items. If you need a faster delivery, we also offer express delivery for an additional fee. Detailed delivery timelines and express rates will be calculated and displayed at checkout once you have provided your delivery address. Additional information is included in our Shipping & Delivery section.
Orders placed before 1pm UK time (Monday to Friday) are typically processed and dispatched on the same day. Orders placed after 1pm UK time, or on weekends, will be dispatched on the next available business day. Delivery transit times are calculated at checkout. For special, bespoke, or made-to-order items, delivery timelines will be communicated to and agreed directly with you.
Once your order has been dispatched, it typically takes 1–2 business days if you are in the UK, 2–5 business days if you are in Continental Europe and North America, and up to 5–10 business days if you are in Asia, the Middle East and Oceania. An estimate of transit times to your specific destination is displayed at checkout. For special, bespoke, or made-to-order items, delivery timelines will be communicated to and agreed directly with you.
Quality and speed of delivery are of paramount importance to us, so we only use premium carriers. Specifically, we partner with DPD for UK deliveries, and DHL Express for all international deliveries. You will receive the carrier's details, as well as your tracking number, with the email confirming the dispatch of your order.
Absolutely! All of our shipments are tracked. Once your order has been dispatched, we will send you an email with your tracking number and carrier details. You will be able to use this number to track your order and arrange delivery at the time most convenient for you.
Import duties and taxes are pre-paid by us in the United Kingdom, United States, European Union (all member states), Canada, Mexico, Switzerland, Norway, Saudi Arabia, United Arab Emirates, Qatar, Bahrain, Kuwait, Oman, Australia, New Zealand, Hong Kong, Macau, Singapore, Taiwan, Japan and South Korea. In the United States, all duties and taxes are pre-paid, with the exception of state sales tax, which is calculated and collected at checkout where applicable.
Worry not! Please get in touch with our Customer Care team and we will look into it.
To exchange your item/s for a different size or style, or to return your order for refund please follow this link to generate your free return label.
Yes they are! We offer FREE returns & exchanges to more than 100 destinations worldwide (subject to our Fair Usage Policy).
Yes you can! Products in their original condition and including the original packaging (including shoe box and dust bags) can be returned for FREE within 14 days of receipt. Please follow this link to generate your free return label. Read more about our Returns & Exchanges policy.
Please ensure shoe boxes are adequately protected in transit, as deductions apply for goods returned with damaged or missing original packaging.
Yes you can! Products in their original condition and including the original packaging can be exchanged for FREE within 14 days of receipt. Please follow this link to generate your free return label. Read more about our Returns & Exchanges policy.
We only accept returns and exchanges for products in their original condition. If the shoes have been worn outdoors or on rough surfaces, or are otherwise damaged, the product is not eligible for return or exchange. We recommend that you check if your shoes fit to your satisfaction on a carpeted surface before wearing them outside or on rough surfaces, as all returned goods need to be in perfect condition.
Returns are FREE to more than 100 destinations if shipped back to us within 14 days of receipt of the product. Returns shipped back to us after 14 days of receipt will not be accepted. Please follow this link to generate your free return label. Read more about our Returns & Exchanges policy.
To maintain a sustainable shopping experience, our complimentary shipping and return services are subject to a Fair Usage Policy. Free returns are restricted to a maximum of two separate orders that result in no purchase. If a customer places three (3) consecutive orders resulting in a 100% return rate with no items kept, a flat 10% operational deduction is applied to the refund of that third consecutive return.
We typically process refunds within 5-7 business days after your product has been received by our Returns Centre. Please note that it may take an additional 5–10 business days for the refund to appear on your statement, depending on your card or payment issuer. If you have questions about your refund, please contact our Customer Care team.
Yes. We pay all import taxes and duties to most destinations upfront (including to the UK, US, Canada, European Union, etc), so there are no surprise fees upon delivery. Because we cover these costs, if you return your order, you will receive a complete refund that includes those taxes and duties.
All returns are rigorously quality checked. Once your goods are deemed to be in perfect condition, new, unused and in their original packaging, we will credit your card/payment method with the price originally paid. We are only able to refund the card/payment method originally used for the purchase.
No, refunds must be credited to the original method of payment used for your order. If we are unable to process your refund to your original method of payment, we will contact you to resolve the issue.
EU consumer law gives you the right to withdraw from your purchase within 14 days of delivery – no reason needed. Follow the steps on our return portal, here, to initiate your cancellation/withdrawal.
Good news! Unlike other brands brands, we pre-pay import taxes and duties to most destinations more than 100 destinations worldwide (including the UK, US, EU, Canada, Mexico, Switzerland, Norway, Middle East, and Asia Pacific). In the United States, all duties and taxes are pre-paid, with the exception of state sales tax, which is calculated and collected at checkout where applicable.
For all other destinations, duties and taxes are calculated and can be pre-paid at checkout, ensuring you won't be asked to pay any unexpected fees upon delivery.
Import duties and taxes are pre-paid by us in the United Kingdom, United States, Canada, Mexico, European Union (all member states), Switzerland, Norway, Saudi Arabia, United Arab Emirates, Qatar, Bahrain, Kuwait, Oman, Australia, New Zealand, Hong Kong, Macau, Singapore, Taiwan, Japan, and South Korea. In the United States, all duties and taxes are pre-paid, with the exception of state sales tax, which is calculated and collected at checkout where applicable.
Please see FAQ 3.2 for a the full list of countries for which we pre-pay import taxes and duties. For all other countries , import taxes and duties are fully calculated and can be pre-paid at checkout , ensuring no unexpected charges upon delivery. Unlike other companies, we have a solution that allows us to refund duties and taxes in the event of a return (but only if pre-paid at checkout).
Yes, prices shown on our website are inclusive of VAT (Value Added Tax) and applicable local taxes. In the United States, state sales tax is not included in the displayed product price, but is calculated and collected at checkout where applicable.
There is no need to create an account to make a purchase, you may also checkout as a guest. We recommend that you create an account to enjoy the full benefits of managing your account, as well as receive priority access to new product launches and special events.
After you place your order, you will immediately receive an email confirming your order. Once your order has been checked and we have confirmed stock availability you will also receive an Order Confirmation that represents our formal acceptance of your order. Finally, we will send you a Dispatch Order Confirmation once the product has been shipped by our warehouse.
Unfortunately we are unable to change your delivery address after your order has been placed. If you have indicated an incorrect address during checkout, please reach out immediately to Customer Care as the team may still be able to amend your order before it leaves the warehouse.
All of our styles can be purchased exclusively on our website www.untamedstreet.com. Prices are in your local currency and includes free Express shipping and free Express returns and exchanges. In most countries we also absorb all import taxes and duties.
Security of your personal details is of paramount importance to us. Our online store is powered and securely hosted by Shopify, which is certified Level 1 PCI DSS compliant offering a secure and safe shopping experience.
We accepts Visa, Visa Debit, AMEX, AMEX Debit, MasterCard, MasterCard Debit, PayPal, AmazonPay, GooglePay, ApplePay, Alipay and, in selected geographies, KLARNA. Please note that additional payment authentication may be required by your card issuer such as Verified by Visa, MasterCard Secure Code and AMEX SafeKey.
We offer BUY NOW PAY LATER options via KLARNA in a growing number of markets, including: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Netherlands, Norway, Spain, Sweden, United States
Please be sure that the address entered in the "Billing" field is the address that is registered with your bank. If the order is still not being accepted please contact your bank first, followed by our Customer Care team, who will be happy to assist you.
We don’t have physical stores or sell to stockists, which is why we can offer our handmade products at such a low price when compared with traditional luxury retail. We do however offer free express delivery as well as free returns and exchanges. And we also absorb all import taxes and duties so there's no surprise at delivery.
There plenty of scam websites out there, they advertise on Facebook stealing imagery and product descriptions from luxury brands but they would take your money and then either not delivery anything or delivery an inferior product. They count on the fact that customers who paid $30 for a luxury product would then not think it's worth pursuing them for the scam.
Our shoes are handmade in Italy through small artisans' workshops, so our productions are quite small and tend to go out of stock fast, frequently before the stock even arrives at our warehouse in London. We offer customers the option to pre-order if there is a style they really fancy, so the product is reserved. We state the planned ship date in the checkout process, and quite often beat those dates. If you purchased in pre-order in error please get in touch with care@untamedstreet.com to obtain an immediate refund.
Our sneakers and runners fit true to size. Shoes and boots run big in size: if you usually wear a half size, we suggest buying the next full size down for the best fit. Please check out our Size Guide. for our international size conversion chart. We also provide further guidance on fit in each product page.
Yes we do! Check out our Shoe Care guide.
We love to give as much information as possible on our products. Our product pages contain lots of details about how each shoe is made and the materials used. Need more information? Just get in touch with our Customer Care team and they will be happy to help.
It is not customary in the footwear industry to offer repair services, as it is far more cost effective for the customer to have their shoes repaired by a local cobbler. Don't worry though, if taken care of, your shoes will last you for many years without requiring any repair service.
We do not offer resoling services. We proud ourselves for using some of the best leather and rubber outsoles, which are sturdy and incredibly durable. It will be many years before you have to look for a cobbler.
Yes, all of our sneakers, shoes and boots are all rigorously Made in Italy by skilled artisans working in family owned workshops. We actually take made in Italy one step further. Soles, leather, and even our shoe boxes and cotton dust bags are sourced in the immediate region surrounding our manufacturers in the medieval town of Montegranaro, Marche.
We have chosen the direct-to-consumer approach, selling directly to you, without middlemen and the significant costs involved with traditional retail. Our products are made with the same high quality materials of the most exclusive luxury brands, but our overheads and marketing spend is much lower, allowing us to offer a Made in Italy luxury product at a dramatically low price, without sacrificing quality and service.
You may reset your password by clicking on the ‘Forgot your password?’ link on account page accessible from the top right of the menu. If you get stuck send an email to Customer Care and we will sort it out for you.
We treat all the information you share with us as private and confidential. For further details, please read our Privacy Policy.
We do not do sales.
We believe in price integrity and work really hard to offer our handmade products at fair prices all year round, so don't inflate prices as most brands do but also never do sales or promotions. We do however offer FREE express shipping and FREE express returns as well as all taxes and duties included (where they apply).
At UNTAMED STREET we see things differently. We believe that luxury products should be priced ethically and fairly all year round. We strive to change the way people engage with high-quality products, creating an answer to the luxury trend of inflated pricing, built-in obsolescence, and perma-sale mindset. We don’t do Winter sales, Summer sales, Spring sales, pre-season sales, Black Friday, Single Day, flash sales, etc.
Unlike traditional retail, we manage all aspects of production, from design to quality assurance. By offering products directly to you, we are able to eliminate costly factors such as middlemen, retail operations, inventory, and high overhead. All the savings are passed on to you. Which is why are our prices are so much lowe than those of traditional luxury retail. 365 days a year.
It is surely a scam website. We don't sell to physical stores or online retailers, our products are sold exclusively on our website www.untamedstreet.com.
There are plenty of scam websites around, some of them use imagery and product descriptions stolen from reputable luxury brands, they count on the fact that customers who paid $30 for a luxury product would then not think it's worth pursuing them for the scam.
As a young brand, we are always keen to speak to the Press. If you would like to hear our story and learn more about what we stand for, please get in touch directly at press@untamedstreet.com. Our in house PR team will be delighted to provide any information and collaterals you may require.
We welcome contributions of articles on art, photography, style and craftsmanship. Please contact our editorial team directly at journal@untamedstreet.com to agree a topic or share your proposed article. Our editorial team will review it and contact you directly to kick off a conversation.
We welcome collaborations with influencers. Please contact us at marketing@untamedstreet.com, including the following information: a. Your first and last name b. Telephone number c. Email address d. Links to your social media pages, blogs, articles, etc. Our marketing team will contact you directly to discuss a potential collaboration.
We are a fast growing British company, with HQ in central London. Driven by ambitious and dedicated people, our corporate culture is highly motivated and aspirational. Outside-the-box initiatives and ideas are always encouraged. If a progressive work environment with lots of career opportunities sounds appealing to you, we invite you to join our family. Feel free to browse through our open positions on LinkedIn or send us an email at careers@untamedstreet.com.