shipping policy.
SHIPPING & DELIVERY.
We offer FREE shipping and FREE returns/exchanges to more than 100+ destinations in the UK, Europe, North America, the Middle East, and Asia Pacific). We also absorb and pre-pay all import taxes and duties. This means that the price you see on our website is the final price, inclusive of free shipping, free returns/exchanges and all import taxes/duties included.
CARRIERS.
Quality and speed of delivery are of paramount importance to us, so we only use premium carriers. Specifically, we partner with DPD Next Business Day Service on UK deliveries and DHL Standard & Express on all international deliveries. You will receive the carrier's details, as well as your tracking number, with the email confirming your order.
Our warehouse is open from Monday to Friday. Orders placed before 12 pm UK time will be typically picked, packed and dispatched on the same day. Orders placed post cut-off time will be typically processed and dispatched the following business day. When your order leaves our warehouse, we will send you an email together with your tracking number. We ship from the United Kingdom, so delivery times will vary, depending on your location.
From our Order Confirmation, it will take you from 1 to 2 business days to receive your purchase if you are in the UK, 2-5 business days if you are in Continental Europe and North America, and up to 5-10 business days if you are in Asia, the Middle East and Oceania. The estimated transit times are detailed during the checkout process based on your specific country.